Kodak engaging in MORE unethical behavior

 

Kodak receives another Hall of Shame award:

When I signed up with Kodak’s e-mail offers, it was immediate, as would be expected.  When I just unsubscribed, they falsely claimed it’d take 7-10 days to “process” my request. 

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Seriously Kodak! Do you think there’s anybody on the planet who’s got enough brain cells to operate a web browser and e-mail who doesn’t get that you’re intentionally delaying the request? Everyone knows this is 100% automated. When we signed up, it was a simple and immediate insert into a database record that took a millisecond and we received e-mail within a second or two to confirm it (or just received our first newsletter immediately). Removing us from the subscription is a simple modification or deletion of that same record.

BTW, side note:  Here’s a good alternative to Kodak’s All-In-One printers with falsely advertised “cheapest ink” line (like their ESP 3250):

In order for this unsubscribe request to be delayed, you (Kodak) actually have to put extra effort into it.  You have to write and deploy code that records the request, but NOT ACT ON IT RIGHT THEN!  Then you have to write another program that queries your e-mail database for unsubscribe requests to finally act on it days later.  Then, you also have to do some finagling with your software schedulers to make that unsubscribe program run at specific times of day to do the intentionally delayed usubscribing.  In reality, it’s a HECK of a LOT easier to update the e-mail record at the moment the user clicks the unsubscribe link, just as you did when they originally subscribed.  How do I know this?  Because I’ve been programming since 1982.  Any programmer will tell you the same thing.

Do you (Kodak) actually believe that there’s anyone that doesn’t understand that you’re refusing to comply with our usubscribe requests for 10 days?

This gets you the hall of shame award for 3 reasons:

  1. For believing that any of us are naive enough, in this day and age, to believe that it takes 7-10 days to unsubscribe us from your spam database… as if you’ve got some clerk working a full time job, running around the office with pencil and paper making this happen!
  2. For presenting a bold face lie.
  3. For intentionally delaying our request to not receive anymore of your spam.

Here’s what I did, and I encourage everyone else to start doing this too:

  1. How to Stop SPAM:  Basic Tips
  2. How to Stop SPAM:  Advanced Tips
  3. How to Stop SPAM:  Expert Tips

I had an e-mail address that I only gave to Kodak.  No one else in the world knew what it was.  Whenever I receive e-mail on it, I know who sent it, not because of their from address, but because of my to address.  No one but Kodak should be sending me E-Mail on that address because no one but Kodak knows about it.  So, if I start getting spam from someone else, I’d know that Kodak was responsible for leaking the address.

Also, now that I’ve unsubscribed, I’ve turned off that address and it now gets forwarded to a special address where all my unsubscribed e-mail goes to… a REJECTED address who’s sole purpose in life is to reply with a “vacation responder” that they sent mail to a disabled or nonexistent address and I provide a link to a contact form (which filters out e-mail addresses and URLs, sends a confirmation e-mail message to the person requesting contact, then, after they confirm their e-mail address is real, it finally sends a a message to me, giving me the details of their contact request).

Kodak’s spam that is inevitably coming multiple times between now and the end of the 7-10 day window of self-declared immunity to my request, now gets tossed to that REJECTED address.

Shame on you Kodak!

BTW, if you want an invite to Google Plus, e-mail me at image. That’s not a clickable e-mail address… It’s a picture to prevent spammers from easily scraping it. You’ll need to type that address, exactly as you see it, including the G and the + in front of the word “Invite”.

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