Google Play Gift Cards SUCK!

[Update] See updated addendum at end of article.

If you buy Google Play gift cards with the expectation that you can buy a Nexus 7 tablet or other products from the Google Play store, DON’T BUY THE GIFT CARDS!

Why?  Because you CAN’T buy things like a Nexus 7 tablet.  I just purchased 10 $25 gift cards for a total of $250 to buy my son’s Christmas present… a Google Nexus 7 tablet.  As anyone can clearly see, the Nexus 7 tablet is front and center on the Google Play store home page.

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The gift cards say nowhere that you can’t use your store credit from gift cards to buy tablets.  Here’s what the actual gift cards look like:

IMG_20121208_233532IMG_20121208_233022

If you can’t read the text on the back of that card, here it is:

Get music, movies, books, Android apps and more on Google Play. Purchase and enjoy your content on both the web and your Android phone/tablet.

To redeem on the web:

  1. Go to play.google.com/redeem.
  2. Scratch label off of card & enter code.
  3. Start shopping – your gift card value will be added to your Google Play balance.

To redeem on an Android phone/tablet:

  1. Launch Google Play Store app on your Android phone or tablet.
  2. Select Redeem.
  3. Scratch label off of card & enter code.
  4. Start shopping – your gift card value will be added to your Google Play balance.

Terms & Conditions

Use of card subject to additional terms and privacy policy: play.google.com/about/card-terms.html. Valid only for users 13+ years of age and resident of U.S. Redemption requires Google Wallet account and internet access. Limits may apply to redemption and use. No fees or expiration dates applicable to this card. Card may be used for purchases of eligible items on Google Play only. Any refunded amount will be credited back to your Google Play balance for future use under same terms. Card is not redeemable for cash or other cards; not reloadable or refundable; cannot be combined with other non-Google Play balances in your Google Wallet account, resold, exchanged or transferred for value (except as required by law). Once card is purchased, risk of loss and title for card passes to purchaser. Google Payment Corp. and its affiliates disclaim all express or implied warranties as to the Google Play card and Google Play. For assistance or to view your Google Play card balance, visit support.google.com/googleplay/card-help. To speak to customer care call us at 1-855-466-4438. Issued and © 2012 by Google Payment Corp. All rights reserved.

As is clearly seen, there’s nothing on here to inform a gift card purchaser, while they’re still in the store, that you can’t use it to buy tablets.

To top it all off, there’s no way to get refunds from these cards.  What the hell and I going to do with $250 credit in the play store?  In 2.5 years in the play store, I’ve spent a total of about $25.  At that rate, it’ll take me 10 years to use up that credit, and I put this credit on my son’s account so that his tablet would arrive already set up with his account.  What’s worse is this was what I had budgeted for my son’s “big” Christmas gift.  Now that money is tied up in a useless place.  I’m not Google… Piles of money don’t just show up in my checking account every night.

[Update] I just got off the phone with a representative at the Google Play store.  He knew what I was going to complain about just as I started.  He was very sympathetic with my position and said he’s aware that this is a HUGE problem!  They’re getting LOTS of calls with this same issue.  He also said there’s absolutely nothing, whatsoever, that he, nor even his supervisors can do.  He felt incredibly bad and said he’s taking the contact information of everyone that calls with this problem so he can contact us as soon as this situation changes.  He said they (his peers) have been complaining up the chain about this problem to no avail.

So, my problem still remains completely unresolved and all my money tied up in their store.

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New to Android? Here’s what you need!

Starting in a new computing environment can be confusing and stressful for many reasons.  I’ll provide you the knowledge base, the apps, and the community resources you’ll need to have a good experience on your new Android device.

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(Image Credits: https://www.aimagin.com/products/training/android-beginner-workshop-reviews.html)

Android is more than just an OS (Operating System) or “a phone”.  It’s an ecosystem made up of the OS, the phones, as well as tablets, TVs, computers on a stick, notebooks, wrist watches, health monitors, appliances, a platform, a community, a mindset, and the whole is greater than the sum of the parts.  So, with your new Android device, you’ve moved into a whole lot more than just your new phone (and I’m making a wild assumption that your new device happens to be a phone as it could have been any of the items listed above, or even something else).

There’s a LOT I could talk about here, but since this is focused on just what you need to get started, I’ll try to hold myself back.  I’ll also restrict this discussion to just phones and tablets.

What’s Not unique about Android?

Let’s begin with what you’re familiar with.  You’ve probably used a smartphone or a tablet by now.  If not, you’ve certainly used a Windows, Linux, or Mac based PC before.  Android is somewhat similar to those in that it provides you with a GUI (graphic user interface), usually on a mobile device.  That user interface is optimized for touch input.  You have the familiar things you’d expect in any GUI such as buttons, lists, check boxes, etc…  Being optimized for mobile devices, it also has video keyboard support, and of course, support for touch screens.

Since it is an OS, you also get app stores and apps which can take advantage of the capabilities of your mobile device.  Most mobile devices have many (if not all) of the following hardware capabilities:

  • Touch screens
  • Speakers
  • Microphones
  • Cameras (both snapshot and video recording)
  • Wireless network capability
  • Mobile service radios (cellular network capable)
  • GPS
  • Compass
  • Physical keyboards (with real buttons)
  • Expansion slots for more memory
  • data/power ports
  • NFC (Near Field Communication) chips
  • Thermometers
  • Barometers
  • Bluetooth communication

among other features.

What’s Unique about Android?

There are many things unique to Android, but seeing as this is a beginner’s guide, of sorts, I’m just pointing out some of the highlights.

Android separates itself from the others in that it is an open system.  This word “open” has multiple meanings.  In one sense, it means that the source code to the OS is available for any programmer that wants it to make changes to the underlying capabilities.  It also means that anyone is free to make modifications to it and sell their own hardware running the Android OS.  But, what does that mean for YOU?  After all, most people are NOT programmers nor hardware manufacturers and have no desire to be.  So how does that help YOU?

Since Android is free for anyone to use, there is a plethora of Android devices on the market.  You’re not limited to just ONE or a small handful of models to choose from.  What ever form factor you want, there’s one (or probably many) available that fits your needs running Android.  If you must have a physical keyboard, then there are many many Android phones and tablets with physical keyboards, as one of many examples.  There are devices with large screens, with small screens, with hi-res screens, with low res screens, with sturdy, expensive hardware, with cheap hardware, with hi end devices, with low end devices, and everything in-between, expensive devices, and budget devices.  Whatever your cost budget or your hardware needs, there’s a device for that.

It also means you’re not limited to getting your hardware from just ONE company.  You’re not limited to just one or a small handful of cellular providers.  Android devices are available everywhere.

Another notable feature is that you’re not locked into a single app store.  You can install apps from where ever you like.  Apps also register their capabilities with the OS.  In other words, Facebook, Google+, and Twitter, when installed, announce to the OS that they are capable of sharing content.  So, whenever you use an app that’s capable of sharing content, like a browser sharing a link, or a photo app sharing a photo, when you tap the “share” icon in whatever app you’re using, ALL the apps you have installed that are capable of sharing content will appear to let you choose which app or service you want to use to share that content.  The great part about that, aside from the obvious, is that apps don’t have to be written specifically to “know” about all these services.  They only have to be written to tell Android they have content to share and to hand it over to Android.  Android then passes it along to the app or service that the user chose from the list and that chosen app or service takes it from there.  Neither the original app that created the content, nor the app that received and published it need to know anything about each other.  That’s all handled by the Android OS.  This makes capabilities of apps sharable between apps without any app needing to know anything about any other app.  Say, for example, you install some obscure photo editing app, then 3 years later, some new social network shows up and provides an Android app.  Your 3 year old photo editing app, that you may not have even updated, can easily share to the new social network that didn’t even exist 3 years ago when you installed the photo editing app.

What can I do with an Android device?

You can do pretty much the same things you can do with most other, modern, mobile devices.  You can make and receive calls (if your device is a _phone_ of course, or is internet enabled and has a microphone and speakers), browse the web, download apps, calendar, contacts, games, finances, social networking, GPS, etc… etc…

What do I need RIGHT NOW?

Security:

As with any computer system, the first thing you need to do is to secure it.  In spite of popular belief, Android is NOT less secure than iOS. In fact, if you use it right, it’s MORE SECURE THAN iOS!  These are the security issues you’ll encounter on a mobile device (ANY mobile device, regardless of who makes it or what OS it’s running):

  • Hardware loss or theft.
  • Exposing your private data like contacts, phone log, browsing history, social networking posts and friends, E-Mail, credit cards, bank accounts, web site logins, home address, work place, children’s names and ages and schools, etc…  Anything you access on the internet via your phone and any data you enter into your phone, including where you are now (GPS) and exactly where you were at any given point in time.
  • Malware.

Install Lookout Mobile Security right now.

Lookout Security & Antivirus

It will help with all of these issues.  Another good one (but doesn’t check for viruses) is Cerberus anti theft.

Cerberus anti theft

Cerberus is also great for keeping track of your kids’ where-abouts.  One of my children recently when on their first out of town, over night, field trip.  I was able to check in to see where they were at an given time.  I could even see them driving down the road on a map.  It’s a great peace of mind.

Communication:

There are multiple ways to communicate with people with a mobile device:

  • Phone call
  • Text/SMS
  • IM
  • Social Networks like Google+, Twitter, Facebook, etc…

I highly recommend installing Google Voice (NO! NO! NO! NO! NO! NO! NO! Despite it’s name, it’s NOT to reduce your cell phone minutes!!!! It’s for everything BUT THAT!)

It never fails!  Every time I mention Google Voice to someone, they always respond with, “Well, I’ve got unlimited minutes, so it’s pointless.”   Jeesh!  It’s NOT FOR THAT!  It’s a poorly named service because “voice” is NOT what it provides.

Google Voice provides the following features:

    • Instant Messaging (Google Chat)
    • Instant Messaging with voice.
    • Instant Messaging with video.
    • FREE TEXTING!!!!  (Again):  I must constantly battle the next response I always get, “But I have unlimited texting”.  Most likely you’re paying extra for that service.  I recommend dropping that and asking your cell provider to block all texting (so you don’t get charged for spam messages).  Then, you can continue using texting COMPLETELY FOR FREE!!!!!!  See this article:

Google Voice: Free, unlimited texting on your cell/mobile phone!

DON’T install the Facebook app!

Facebook is notorious for continuously, without end, violating your privacy on multiple levels.  I personally recommend staying away from Facebook altogether, but if you just can’t pull yourself away, at least access it from your mobile via your web browser ONLY… NOT via the mobile app.  Just do NOT install it.  The app itself has been found to violate your privacy.  You DON’T want it on your phone!

Also, when you access the Facebook website, be sure to put “s” after the “http” in the browser’s address bar.  In other words, your browser should be at https://www.facebook.com with an “s” in there after the “http”.  Otherwise, you’re on an UNENCRYPTED PAGE where you’ll be entering your login name and password in clear text, broadcast over the internet, and possibly in the clear over the wireless network at Starbucks or the library or your school or anywhere else (one of the many problems with Facebook security and privacy).  This is NOT an Android issue, it’s a Facebook issue! 

Now, back to Google Voice.  I did say that the purpose of the Google Voice app has NOTHING to do with making free phone calls from your mobile phone.  And I stand by that.  But, there ARE other apps available that WILL give you free phone calls (and they do it using your Google Voice account).  They do this by using VOIP (Voice Over Internet Protocol).  In other words, they communicate over your cell provider’s DATA network as opposed to its VOICE network.  You get charged from your allowed minutes if you use their VOICE network, but NOT if you use their DATA network.  Be careful though, because it DOES use bytes on your data plan, so if you have a LIMITED data plan, you’ll want to keep track of your data usage… but digitized voice over data is a pretty low bandwidth usage. 

Again, if you tell me you get unlimited minutes again, I’m going to slap you silly!  You might be one of the few that doesn’t have to pay extra for unlimited voice.  But, if you’re in the majority, you’re paying EXTRA for unlimited voice.  With the right apps installed, you can drop the cost of your monthly bill down considerably by getting their lowest minutes plan and blocking text messaging.  I’ve already covered free texting above.  Now, here’s how you get free minutes for phone calls too:  Free Cell Minutes.  As an example, I have 5 phones on my plan and 4 of them have unlimited data.  We have the lowest possible plan we can get as far as minutes go (750/mo. shared with 5 people).  My Total bill each month?  $144.  And because of how we’re using Google Voice appropriately, we end up having unlimited voice, text, and data on 4 of the 5 lines.  (The 5th line is for my aunt who simply wants a plain old phone).  Most people I know can barely keep ONE phone below $144/mo.  As you can see, using this right saves you TONS of money.  If you’re wondering… I use T-Mobile.

That’s about all you Need right now, but there’s plenty more you’ll likely want and I’ll cover some of those on an ongoing basis, so keep checking back and follow me on Google+.

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Understanding the Android App Store: ArsTechnica.com doesn’t understand it nor risk vs freedom

imageIn this story on ArsTechnica.com, I find it funny, annoying, and pointless that people point out that there are some malware apps in the Google Android app store. The Google app store (now called “Google Play”) is nothing more than a consolidated place for apps that would otherwise be available on the creator’s on web sites. But, unlike the web, Google can and does take down apps that are proven to be malicious. Just like on Windows, it’s the user’s responsibility to not download junk from sources they don’t trust and to use common sense. It’s the difference between freedom on an open system vs. a closed system. With freedom, there are risks. With a walled garden, there are fewer risks (not zero), but much less freedom. Each has its own merits and no one can be blamed for which they choose. I personally choose freedom. I’m a big boy and I’m educated and can manage my own risks. But that’s just me.

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See also:  Understanding what Android actually IS

Take this quote from the ArsTechnica.com story:

“The apps, which were reported here by McAfee researcher Carlos Castillo, masqueraded as video players offering trailers of Android games and anime content. In the background and without warning, they also obtained the phone number and a unique identifier of the infected device and sent the information in clear text to a remote server under the control of the software developers”

Whenever you install an Android app, you’re given a list of the phone’s data and features the app is requesting access to from the OS. So, I call bull sh!t on “and without warning”. If you’re downloading a video player and the app store says it asks for access to your contacts, you simply refuse to let the app be installed. I have refused the installation of several apps based on this simple logic — apps whose function has nothing to do with what it’s requesting access to. Simple. BTW, the “unique identifier” is normal for all apps that have ads to support them. Not much different than a web site getting your IP address or a Windows/Mac/Linux desktop app that sends your MAC address and/or other hardware IDs, but unlike Windows/Mac/Linux desktop apps, Android apps can’t be installed without you being told, point blank and openly, what they’re requesting access to from the OS.

Pointing out that there are malicious Android apps is no more relevant than pointing out there are malicious Windows apps or malicious Mac apps or malicious Linux desktop apps. Yep. We know that. That’s the price of freedom — risk. And, for people that “don’t know any better”… I call BS on that too since the app store shows you what any Android app you’re about to install is requesting access to. It’s usually a very small list and takes only seconds to see and decide. I have no pity for morons that blindly click “Allow” and neither should you. If you’re intelligent enough to read and install an app, you’re smart enough to decide if a video player should have access to your contacts.  Hint:  The answer is “NO!”

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Understanding what Android actually IS

imageAndroid is not a 1 to 1 comparison to any other mobile OS.  Android is something that unifies many mobile devices that used to be different.

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See also:  Understanding the Android App Store: ArsTechnica.com doesn’t understand it nor risk vs. freedom

In reality, all those mobile handsets, tablets, and “phablets” are still different from each other, but now they share a significant amount in common.  They now share so much in common that people now mistake them as interchangeable like Windows desktop PCs pretty much are.

Folks need to remember that they’re still devices created by the same phone makers that still want their phones to stand out and be unique… like they were before Android.  The fact that these phones now have a similar UI and more than zero compatibility now is a huge improvement over the state of the market just a few short years ago when there was NO compatibility.  But, this compatibility should really be thought of more as a side effect than as an intent.  Sure, the handset makers know there’ll be some compatibility with their competitors simply because they’re starting with the same base code and yes they even sell on that fact, but you should understand that it is really more of a side effect of the fact that they’re starting with the same base code.

Each mobile handset maker still has their OWN OS, despite the fact they all call their OS “Android”.  In reality, HTC had “HTC Android”, which is different from say, “Droid Android”, which is different from the “Amazon Kindle Fire Android”.

“Android” simply means that they started their custom OS from a public base of an OS that others also started theirs with, so there are bound to be some similarities, and there are, of course.

If you look at it that way and adjust your expectations to that actual reality, it’s harder to get upset.  If you’re looking for an iPhone “exactness across all models” experience, you’re going to be sorely disappointed because it is NOT that, nor is it supposed to be.  That could change at some point in the future, but that also would change what Android actually is… which is a base OS that others branch from to form their own without having to start from scratch to save heap-big money.  As a side effect, we get a lot of compatibility between devices.

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