I’ve been writing about the bugs in Quicken for years and I’ve been complaining to Inuit about it. For many of the bugs, they refuse to acknowledge they exist. For others they simply don’t care. Don’t expect any of these to be fixed… ever.
Here’s a short list of bugs and problems I’ve experienced with Quicken 2016 in just the first couple of days of use:
I canceled a repeating online payment. It will never send the instruction and complains that I have a pending instruction to send every time I exit the app (pictured).
No audio (happened before the upgrade and still no sound).
Every time you contact support, they claim your file is corrupt and want you to do a file repair, which never fixes the problem, though that, itself, is both a customer service problem and a serious bug that their software continuously corrupts the data file. This has been a problem for at least a decade (possibly more).
Redraw routines are incredibly inefficient with too many redraws happening — readily apparent and an actual problem when remoting in to your PC. Also a problem when moving the app window around the desktop. It’s very choppy even on high end desktops with high end graphics cards. This is something a 20 year old PC should handle easily.
Non standard text entries — When you click in it, it auto-selects the text. This has been a problem for decades. They seem to think it’s a feature, but to power Windows users, it ALWAYS interferes with our way of doing things. It’s impossible to get used to it because 99% of all other apps do it right (by not doing this).
[Update 2016-02-16] I changed a password to a credit card, now Quicken can’t connect and asks for the pw every time, instead of storing it in Quicken’s password locker with all the others.
- Linking bills to online crashes 100% of the time on first attempt of each bill.
- App hangs with high CPU% when trying to update online transactions frequently (not all the time). Must forcibly kill app.
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I’ve reported on many Quicken bugs over the years and have reported them all to Intuit multiple times. I’d be embarrassed to admit how many hours I’ve spent on the phone, walking them through their own bugs. It’s all been 100% fruitless. They don’t care or can’t comprehend that their precious product isn’t perfect. So, I will now only report it on their website and blog about it here, hoping that maybe they’ll feel just a tiny shred of embarrassment. And, of course, for your benefit to know that it’s not just you experiencing this bug. It is a real thing.
So, what’s the bug THIS time?
If you download your transactions from your bank, and one of them is a deposit, then you attempt to change the name of the deposit from say, “DEPOSIT” (which the bank gave it) to the actual payer, say “John Smith”, Quicken will CHANGE THE TRANSACTION DATE to a date in the future, saying “It’s too late to make a payment to John Smith”. Here’s an actual screen shot:
Forget that this is a deposit of only a penny (that’s a whole other blog post!) The point is that this IS a deposit and I want to change the name from “DEPOSIT” to “Verizon Wireless”, who is the one that sent me the check. Quicken 2014 insists that I must be setting up a payment and refuses to keep the actual transaction date that’s already there.
I even accepted the transaction as “DEPOSIT”, hoping that after it was already in the registry, that I could change the payee to the right name and it still exhibits the same bug.
I know of no solution. As a work around, I just put “Verizon Wireless” in the memo field instead, leaving the bank’s choice of “DEPOSIT” in the payee field, which is NOT the right solution. So, no solution, only a less than desired work around.
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This is just an online, public bug report about bugs in Quicken 2010. I’m hoping that publishing them will quicken (pardon the pun) Intuit into fixing them.
Here are the bugs I’ve found so far:
- Upgrade Notification Bug: [added this entry 2012-01-15] Upon starting Quicken Home & Business 2010, I’m presented with this ugly window that IS NOT RESIZABLE!
- Online payments lost: [added this entry on 2011-05-20] Sometimes, as soon as you enter a new, repeating online payment, as soon as you hit save, it goes nowhere. You have to set it all up again.
- Online payment amount changed: [added this entry on 2011-05-20] Enter an online payment by entering the amount first, then choose the payee, and it will replace the amount you entered with whatever the last amount was you sent to that payee. If you don’t notice it, THAT’s the amount of money that’s sent. This can cost you A LOT!
- Repeating payment schedule changed: [added this entry on 2011-05-20] While entering a repeating payment, enter the schedule (weekly, every 2 weeks, monthly, etc…) and choose something other than monthly, then mark it as “repeating online payment” and it will CHANGE it to MONTHLY, regardless of what you had before. This can cause you in late fees or it can cost you by sending it out too often by not having enough for your other payments.
- Super Slow Downloads: [added this entry on 2011-04-16] Ever since an update a few months ago (around the time Quicken 2011 was introduced), Quicken 2010’s download transactions went from mere seconds to several MINUTES. There are a LOT of complaints about this. There is speculation that they introduced this bug on purpose to entice people to spend money on Quicken 2011.
- [Updated 2012-03-03] I timed it today. It took ELEVEN MINUTES!!!! on a 50mb/s data connection! This is completely unacceptable! It’s only downloading data measured in KiloBytes. There’s no reason for it to take 11 minutes. In that amount of time, I could download 4.1 BILLION bytes of information… That’s almost 2 DVDs worth. For comparison, let’s give Quicken the benefit of the doubt and assume that what it downloaded was a full megabyte (that’s a gross over-estimate). With my data connection, that should take 6.25 seconds… Let’s even grant it a ridiculous 10 seconds of delay for each bank it needs to connect to and another ridiculous 10 seconds for each account. With my setup, that’s 4 banks and 7 accounts. So that’s an extra 110 seconds we’re granting to it, plus the 6.25 seconds for the actual 1 megabyte of actual data makes 116.5 seconds as an unreasonably high allowance… about 2 minutes, yet it’s taking it 11 minutes!
- 1st download NEVER works: [added this entry on 2011-04-16] This goes along with the super slow downloads mentioned above. At the same moment the slow downloads happened, this new bug happened. After waiting several minutes on the downloads, it never works and pops up the download window again, forcing you to go through the process a second time. It’s only after the SECOND download attempt that anything ever gets transmitted.
- Sometimes, accepting a downloaded transaction causes Quicken 2010 to crash. First though, when clicking the “Accept” button, the register flickers for about 1000 milliseconds (about 1 full second), then the program crashes (this is on Windows 7 Ultimate with all the latest service updates). Quicken version = Quicken Home & Business 2010 Release 5.
- No Sound: Quicken has several sounds for different events like startup (a short tune), accept transaction (cha-ching), and others. All of a sudden, Quicken 2009 (yes, 2009) stopped playing sounds. Yes, the play sounds option is indeed checked and yes, sound works in all other programs (this is not my first time messing with a computer, BTW 🙂 I upgraded to Quicken 2010 at the first of the year. The upgrade involved uninstalling Quicken 2009, then freshly installing 2010. The sounds worked… for about a week or two, then they stopped again.
- File corruption: This is a serious issue. EVERY TIME I call Quicken support with a problem, they claim the file is corrupt. This seems to be their excuse for all bugs in the software. They want to dismiss any issue as a bug and claim it’s a corrupt file. Fine, it’s a corrupt file. Now, fix Quicken so it STOPS CORRUPTING my files! This has been going on through at least 3 versions of Quicken (2007, 2009, 2010 (I skipped 2008)). A bug this serious requires a complete rewrite of their file access data layer routines.
- Renaming Rules: This is quite an annoying bug. I personally do not want Quicken to rename my payees, yet there seems to be NO WAY to prevent Quicken from doing so. I participated in 3 online tech support chats and 2 call-back phone support incidents in the last week. NONE of their suggestions worked AND they refuse to accept that this is a bug. Here’s the problem: When you download transactions using PC Banking, then go and accept your transactions, Quicken will suggest renaming rules… actually, it will DICTATE renaming rules. You cannot tell it “No”. Furthermore, the dialog box that pops up informing you of the new dictatorial renaming rules being forced on you, has a check box that says something like “don’t inform me of renaming rules again”. There are 2 problems with this.
- I believe that checking it only causes Quicken to not inform you of new renaming rules, but it’ll still make new renaming rules.
- You only have 2 buttons “Apply” and “Cancel”. If you click “Apply”, it’ll apply the rule(s) that it’s showing you. I think that’s the only way to enforce the checkbox for “don’t tell me anymore”. If you click “cancel”, you’re canceling the dialog box and therefore canceling your check box “don’t tell me anymore” which means it’ll continue to tell you. Also, canceling the dialog box does not prevent it from enforcing the rule.
- This has been a bug since at least Quicken 2007.
- I’ve reported this problem at least a dozen times to Quicken support since 2007. It wasn’t until early to mid 2009 that they finally acknowledged that this was a bug and I was told that this was being fixed. Well, many Quicken 2009 updates later AND a major new version (2010), this bug still remains.
- Update (2011-01-29): After building a new machine, installing Windows 7 Ultimate, and installing Quicken 2010… Below is my bug report to Intuit:
- I’m on tech support with Pankaj right now who is directing me to enter the bug report here. Note that I’ve been reporting this since Quicken 2007 and nothing has been done about it.
- Bug: “Renaming Rules” always apply.
- When installing and setting up Quicken, I told it to NOT use renaming rules (it’s really important that I’m able to distinguish between the different walmart stores I shop at and not have them all renamed to “walmart”, losing all info about WHICH walmart (same for any other chain store with multiple locations).
- When I downloaded transactions, automatically added them to my register. Fine. But after a few weeks of using my fresh install of Quicken 2010, it stopped showing transactions as cleared and my paycheck didn’t show up, so I went to edit->preferences->downloaded transactions.
I unchecked “Automatically add downloaded transactions to register”. I did pay VERY CLOSE attention to the 3 check boxes relating to renaming rules. The 1st and last checkboxes were UNCHECKED and the middle one was checked (but disabled). I changed nothing relating to renaming rules. I clicked OK.
- Immediately, the downloaded transactions showed up in a list at the bottom of the screen (this is good). When I clicked on the first one and clicked “Accept”, a box popped up “Quicken has created a renaming rule for USAA”?!?!?!?!? WHY? This is a BUG! There was no option to tell it “NO”. I was on tech support and he told me to click “OK” and that it wouldn’t apply the rule. We went back into quicken preferences and the 3 check boxes for renaming WERE ALL CHECKED!
- We unchecked them, clicked OK and went back to the downloaded transactions at the bottom of the screen and accepted the next one which did not pop up with renaming rules. BUT, with Quicken 2007 AND with my prior machine with Quicken 2010, this always happens again after my next download.
- Again, I’ve been complaining about this since Quicken 2007 when this feature was introduced. It’s NEVER worked right for people that doe NOT want renaming rules.
- Please see my blog post where I discuss this bug as well as many other Quicken 2010 and 2009 bugs:
- Check out the comments at the bottom of the blog entry. Clearly this is a bug that many people have been frustrated with since 2007.
- Update (2011-05-24): This bug just reared it’s ugly head again! I’ve not changed ANY preference, yet I was just prompted for renaming “Wendys”:
- Again, there’s no way to tell it no as clicking the “Don’t offer to rename my payees again” and then clicking “cancel” (so that it won’t rename) will ignore my option on the check box, since that’s what “cancel” buttons do.
- This time, it didn’t force the renaming rule, but it should never have suggested it at all.
- Here are my renaming preferences as they existed immediately after clicking “cancel” in the dialog above:
- And here are the existing rules (there should be NONE!):